5 Principles of Problem Solving
Establishing performance responsibilities, requirements, and measurables

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How You Will Benefit
Much of what people do is solve problems and make decisions are often “under the gun”! Associates are stressed and very short for time. Consequently, when they encounter a new problem or decision they must make, they react with a decision that seemed to work before. It is easy with this approach to get stuck in a circle of solving the same problem over and over again.

Because of the difficulty associated with identifying problems before they occur, most companies do not attempt to identify problems until after they experience their effects. Companies attempt to discover the problems at this point to avoid recurrence. After-the-fact problem identification usually focuses on the failure mechanism rather than the true root cause(s).

Therefore, it is often useful to get used to a structured approach to problem-solving and decision making such as 5P. Not all problems will be solved by following this rational approach, however, the clear majority will be addressed.

Benefits of Utilizing the 5 Principles
A workplace with a Problem-Solving environment will:
– Assist in defining complex problems
– Enable prioritization of problems
– Allow team members to understand their role(s) in problem-solving
– Increase efficiency and productivity
– Enhance team building and increased feelings of competency

Course Objectives
At the completion of this module participants will increase their ability to:
– Identify the Main Steps of a problem-solving Process
– Institute containment strategies while problem-solving efforts are underway
– Facilitate or Participate in Team Problem Solving Sessions
– Apply tools to identify and confirm root cause(s) of problems
– Implement and evaluate the effectiveness of countermeasures taken to address root cause(s)
– Improve your ability to Contribute to Your Company’s Problem-Solving System
– To capture and Organize Information Needed to Complete a 5P Worksheet
– Have an overview of the key points for a Problem-Solving System

Key Topics Covered
This course explores the following subjects in-depth:
– 5 Principles for problem-solving
– Problem-solving defined
– 14 discovery questions, 5W2H notes
– How to create a problem statement
– 3A method
– Cause “Lifecycle”
– Data collection and analysis
– Containment actions required
– Investigating past problem history
– Guidelines for brainstorming
– Cause and effect diagrams
– Questioning to the void
– Applying and documenting countermeasures
– Understanding FMEA’s and RPN’s as affected by countermeasures

What the Course Offers
– Experiential learning setting
– Opportunity to learn from others while applying the concepts in a risk-free environment
– Comprehensive training exercise covering all aspects of problem-solving
– Complete set of materials including participant guide