Managing Workplace Conflict – LIVE WEBINAR

Dysfunctional conflict has destructive consequences and studies show that managers spend 20 – 40% of their time resolving or dealing with conflict.

The total estimated cost in US business is $259 Billion.

Unresolved conflict is tied to 50% of employee turnover.

Conflict that results in legal action will cost $$$’s – even if you win.

What impact does negative conflict have on your company and what is the personal impact on you?

Dysfunctional conflict has a profoundly negative impact at almost every level of business. Fortunately, there are actions you can take to turn it around.

  • Learn strategies to handle conflict with confidence and poise
  • Drive for harmony, reduced drama, and respectful communication
  • Thirteen keys to confronting conflict constructively
  • Gain perspective on your role in conflict
  • Ways managers make conflict worse
  • Four keys to confronting conflict constructively
  • Thirteen major strategies to help you manage conflict
  • Learn the 9 hot buttons that can inflame conflict and what to do about it
  • Receive a conflict model outlining the five major options
  • Dysfunctional behavior to watch out for based on your personality
  • Mediating conflict – techniques when employees are at odds
  • Assertive and aggressive behavior – how are they different?


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