Genuine Leadership 2 (2 Days) – Ontario

Genuine Leadership 2 encompasses four leadership modules: Developing Others, Delegating for Share Success, Addressing Emotions at Work, Giving Recognition – in a two-day class.

Module 1 – Developing Others

How You Will Benefit
You don’t always need to look outside your organization for the skills you feel it is lacking. Often, the talent you seek already exists within your workforce, just waiting to be discovered and developed.

Management insight is key to being able to pinpoint the talent you have and knowing what you need to do to develop it. Gathering accurate information about staff is vital to developing the talent intelligence you need to support your wider goals. Up-to-date information on all aspects of the workforce’s experience, ambitions and performance levels should be captured as part of daily management tasks.

One of the best ways to increase employee engagement and retention is to improve an individual’s satisfaction with development opportunities in an organization. In addition to an individual’s pay and benefits, developing new skills is viewed as a very important benefit for most employees.

Benefits of Developing Others

A work environment that Develops Others:
– Explains the relationships between your personal presence and your ability to influence people and situations
– Recognizes how specific behaviors increase or decrease an influential presence
– Takes steps to authentically interact with others in a more influential manner
– Engages and motivates work teams
– Reduced absenteeism and employee turnover

Course Objectives
At the completion of this module, participants will increase their ability to:
– Describe the role of a manager in developing others
– Explain how developing others can benefit everyone: those being developed, the manager, and the overall organization
– Recognize the challenges faced in developing others
– Identify opportunities to develop the skills and capabilities of others
– Demonstrate a set of key actions for developing others
– Demonstrate a variety of listening and asking techniques that will help others feel confident in their own decisions
– Conduct focused development conversations that result in professional development and growth.

Key Topics Covered
This course explores the following subjects in depth:
– Benefits of developing others in your team
– 6 Key Actions for developing others
– Identifying and confirming opportunities to develop team members
– Effective listening and asking techniques
– Planning for a development conversation
– Practicing developing others
– Planning for the future when developing other team members

Module 2 – Delegating for Shared Success

How You Will Benefit
According to a study on time management conducted by the Institute for Corporate Productivity (i4cp), 53 percent of 332 polled companies have a “somewhat high” or “high” level of concern about the time management skills of their employees, and 46 percent feel the same way about workers’ delegation skills. Once you’ve identified your crucial tasks and sorted out your priorities, try to find a way to delegate everything else. The inability to delegate is one of the biggest problems with managers at all levels. The trick to delegating is to make sure your employees share your priorities.

Leaders should make clear what qualifies as an emergency, which situations require a team, individual, or leader response, and how far each person’s duties and abilities can be stretched.
Find the best people to whom you can delegate and know their strengths and weaknesses. If you think you can do it better, delegate anyway and try as hard as you can to close that gap by giving your colleague or employee the right feedback. Then recognize and accept that just because someone
does something a little differently than you would, that doesn’t mean it’s wrong. What counts is that
your goals get accomplished at a sufficient level of quality.

Benefits of Delegating for Shared Success
A work environment that develops Delegating:
– Builds confidence of all team members
– Earns respect for the leader
– Increased participation and involvement
– Increases flexibility of your team
– Establishes a culture of trust

Course Objectives
At the completion of this module, participants will increase their ability to:
– Assess their delegation challenges and skills
– Evaluate what work must be done by them versus what can or should be delegated
– Plan tasks to delegate and align the tasks with the appropriate staff
– Conduct a delegation conversation
– Identify follow-up actions to ensure delegation success

Key Topics Covered
The course explores the following subjects in depth:
– Barriers to successful delegation
– Delegations styles, yours and others
– Delegation planning – task and staff analysis
– Key actions for conducting a delegation conversation
– Delegation follow through and “RODI”
– Action planning for future delegation(s)

Module 3 – Addressing Emotions at Work

How You Will Benefit
Managing emotions in the workplace is more important today than it ever has been because today’s workplace is a challenging place. Change is constant due to reorganizations, mergers, transfers,
and individual job changes. Most of us are juggling multiple priorities, sometimes with limited resources. And the workforce is more diverse than it has ever been, with a wide range of people of different ages, backgrounds, and beliefs working together. To succeed in today’s work environment, it’s important to understand our emotions, control our reactions, and recognize how our emotions affect our actions and the actions of others. When we manage our emotions and those of others, we’re better able to handle the changes and challenges all jobs bring, such as adjusting to a new boss or co-worker, working on a team, or handling a conflict with a co-worker or customer.

Benefits of Addressing Emotions
A workplace that encourages addressing emotions:
– Allows us to recognize emotions in their early stages before they feel out of control
– Team members learn to express emotions in appropriate ways
– Gives appropriate feedback to clear the air
– Increases efficiency and productivity
– Develops a more cohesive team

Course Objectives
At the completion of this module, participants will increase their ability to:
– Identify the impact of emotions on productivity
– Be more aware of factors that cause emotions to intensify so that they can manage them more effectively
– Choose and apply techniques to address strong emotions, so they can focus on getting work done
– Know when it is useful and appropriate to take positive action to help others manage their emotions
– Respond to the strong emotions of others in a constructive and objective way

Key Topics Covered
This course explores the following subjects in depth:
– The impact of strong emotions at work
– How and why emotions can take control
– The steps to address strong emotions
– Techniques and choices for addressing strong emotions
– Applying the “Address Emotions” technique to your work situation(s)

Module 4 – Giving Recognition

How You Will Benefit

Appreciation is a fundamental human need. Employees respond to appreciation expressed through recognition of their good work because it confirms their work is valued.

Recognition is also a powerful means of communication; it sends extremely positive signals to the recipient and others who are aware of the recognition act. Employee recognition is therefore a communication technique to be encouraged by all levels of leadership, who can play a key role in influencing management to use recognition as a performance enhancer in the workplace.

Despite the unquestioned benefits arising from employee recognition, one of the mysteries of the workplace is that recognition invariably is done badly, if done at all.

Benefits of Giving Recognition

A work environment that appreciates the value of Giving Recognition:

  • Satisfaction and productivity rise
  • Team members are motivated to maintain or improve their good work
  • Employee recognition is free or low cost
  • Direct performance feedback for individuals and teams is provided
  • Lower negative effects such as absenteeism and stress
  • Teamwork between employees is enhanced

Course Objectives

At the completion of this module participants will increase their ability to:

  • Describe the impact of recognizing others on individual and organizational success
  • Demonstrate a set of key actions for giving recognition
  • Determine the type of recognition best suited for each recipient
  • Deliver recognition to sustain and encourage excellent performance

Key Topics Covered

This course explores the following subjects in depth:

  • Impact of recognition
  • Barriers to giving recognition
  • Key Actions for giving recognition
  • Tailoring your recognition to the recipient
  • Planning and practicing recognition
  • Action planning for future recognition opportunities

What the Course Offers
– Experiential learning setting
– Opportunity to learn from others while applying the concepts in a risk-free environment
– Complete set of materials including participant guide, classroom videos and learning summary cards

Canada - Ontario (Blue)