M odule 1 – Taking Control of Conflict
How You Will Benefit
W hen you think of your job, conflict probably – hopefully – isn’t the first thing that comes to mind. But have you ever found yourself complaining about having to work with a colleague who is particularly stubborn or bossy? Or perhaps replaying an encounter with your supervisor that left you feeling frustrated? Most people have been involved in some form of conflict in the workplace, its extent ranging from mild disagreements to explosive standoffs.
Course Objectives
Successful completion of this course will increase your ability to:
- Identify your preferred strategy for handling conflict
- U nderstand the characteristics and drawbacks of each typical approach to conflict
Key Topics Covered
This course explores the following subjects in depth:
- T he five strategies that people use for managing conflict, as well as the underlying theory and model behind them.
- W hen it is appropriate to use each of the conflict strategies and how to overcome the habit of overusing any one approach.
M odule 2 – Conflict Resolution
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflicts of any size. Your participants will also be provided a set of skills in solution building and finding common ground.
In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is essential for every organization no matter what the size. If left unchecked or not resolved it can lead to lost production, absences, attrition, and even lawsuits.
Workshop Objectives:
· Understand what conflict and conflict resolution mean
· Understand all six phases of the conflict resolution process
· Understand the five main styles of conflict resolution
· Be able to adapt the process for all types of conflicts
· Be able to break out parts of the process and use those tools to prevent conflict
· Be able to use basic communication tools, such as the agreement frame and open questions
· Be able to use basic anger and stress management techniques
* *PLEASE NOTE**
Session Registration & Payment
- All attendees must be registered and paid for the session. Registration for each person in the room is mandatory regardless of whether the session is held onsite or virtually.
Discounts for two or more registered associates are available—please inquire. - Due to exchange rate complications, all pricing is in USD regardless of the class location.
- Eventbrite fees include a charge of $0.99 per transaction plus a small credit card processing fee.
Session Materials & Requirements
Materials – All necessary class materials will be provided.
Virtual Sessions:
- A functioning camera and microphone are required for participation.
- Please ensure these are working prior to the event.
Onsite Sessions:
- A valid photo ID is required upon check-in.
- Cafeteria service is not available. Limited “Market C” grab-and-go items are available HSO Marysville only. Please arrange to bring your own lunch.
Cancellation, Refund, and Transfer Policy
- Cancellations, refunds, or transfers must be completed no later than 10 business days before the class date.
- Substitutions of attendees from the same company are permitted up to the morning of the class.
- Weather Cancellations – In the event that Honda is forced to close due to weather conditions, any class that starts the day of a plant closing will be rescheduled. To find out the operation status please call the phone number listed on your registration confirmation or one of the numbers below.
Communication
- You will receive an email reminder from Eventbrite 24–72 hours prior to your class. If you do not receive this confirmation, please contact us immediately as your class details may have changed.
*All policies are subject to change; please review them prior to each session.