Diverse Teams & the Multi-Generational Workplace – HSO

Module 1 – Coaching for Development

How You Will Benefit

To remain competitive, companies need to retain valuable employees, address problems that interfere with productivity, and help employees achieve their full potential. But the traditional “command and control” method of managing employees has been shown to be less effective than involving people in their own development—and the best way to do this is to guide them through improvement.

A Society for Human Resources study revealed that 55 percent of organizations use or have used formal coaching programs to aid in their employees’ development. The study also showed that coaching is a good investment that can have a positive impact on an organization’s bottom line.

The ability to coach helps you increase your employees’ commitment and level of engagement, and helps you avoid and handle problems that interfere with working relationships and productivity. Coaching others can also make it easier for you to achieve your own goals and make you more valuable to your organization.

Course Objectives

Successful completion of this course will increase your ability to:

· Learn to discern the difference between coaching and other development strategies.

· Discover the key elements to successful coaching relationships.

· Understand the coaching process and how to apply each step.

· Identify common challenges to successful coaching.

· Discover effective strategies for managing challenges.

· Establish and maintain a successful coaching relationship with an employee.

Key Topics Covered

This course explores the following subjects in depth:

· How coaching differs from teaching, mentoring, counseling, and directing.

· Laying the foundation for successful coaching through rapport and trust.

· How to set specific, relevant, and achievable goals by asking the right questions.

· Creating a development plan with specific actions, a timeline, and necessary resources.

· Rewarding efforts and acknowledging small wins to encourage motivation and goal commitment.

· Strengthening relationships and ensuring goals are understood with active listening.

· Providing helpful feedback to be sure the employee is on the right track and to identify areas for improvement.

· Identifying and handling common coaching challenges.

· Evaluating the goals and situation when coaching doesn’t achieve the desired results.

Module 2 – Positive Performance Management

How You Will Benefit

Positive performance management is about establishing an ongoing process that managers can use to support and develop employees. This process focuses on creating clear expectations for individual performance based on the organization’s goals. Sebastian Bailey, a Forbes.com contributor, reported on research that found employees whose managers excel at people development perform twenty-five percent better than employees whose managers struggle with it.

The goal of this program is to help managers improve their people development skills by implementing a performance management system that helps every employee achieve their peak performance potential.

Course Objectives

Successful completion of this course will increase your ability to:

• Differentiate between an ongoing development process and an annual performance appraisal.

• Recognize the benefits of implementing a positive performance management system.

• Create a performance management plan.

• Establish objective measurements of performance.

• Hold productive performance conversations and avoid conversation minefields.

• Evaluate your own performance as a developer of your employees.

Key Topics Covered

This course explores the following subjects in depth:

• Drawbacks to annual performance appraisals

• The four-step process to positive performance management

• Understanding the link between competencies, accomplishments, and organizational goals

• How to collect and then prioritize data to identify competencies and accomplishments

• Using qualitative and quantitative performance measurements to provide feedback and support

• Recognizing issues having a negative impact on performance

• Five steps to structure and ensure effective performance conversations

• How to prepare for performance conversations and minimize escalated emotions

• Using techniques of positive performance management with an annual appraisal


All students attending the session will need to be paid for and registered.

All necessary class materials will be provided as an onsite/in-person attendee.

Photo ID is required upon check-in. Cafeteria service is not available at HSO! Please arrange to bring your own lunch.

Cancellations/refunds/transfers must be completed no later than 10 business days from the class date. Substitutions of students from the same company may occur up to the morning of the class.

Due to exchange rate complications, all pricing is in USD regardless of where the class occurs. Eventbrite fees include .99 per transaction plus a small credit card processing charge.



US - Ohio (Green)