How You Will Benefit
Much of what people do is solve problems and make decisions, and they are often “under the gun”! Associates are stressed and very short of time. Consequently, when they encounter a new issue or decision they must make, they react with a decision that seemed to work before. It is easy with this approach to get stuck in a circle of solving the same problem repeatedly. Because of the difficulty associated with identifying problems before they occur, most companies do not attempt to identify problems until after they experience their effects. Companies try to discover the issues at this point to avoid recurrence. After-the-fact problem identification usually focuses on the failure mechanism rather than the root cause(s). Therefore, getting used to a structured approach to problem-solving and decision-making is often helpful, such as 5P. Not all problems will be solved by following this rational approach. However, the clear majority will be addressed.
Benefits of Utilizing the 5 Principles
A workplace with a Problem-Solving environment will:
– Assist in defining complex problems
– Enable prioritization of problems
– Allow team members to understand their role(s) in problem solving
– Increase efficiency and productivity
– Enhance team building and increase feelings of competency
Course ObjectivesAt the completion of this module, participants will increase their ability to:- Identify the Main Steps of a Problem-Solving Process- Institute containment strategies while problem-solving efforts are underway- Facilitate or Participate in Team Problem problem-solving sessions- Apply tools to identify and confirm root cause(s) of difficulties- Implement and evaluate the effectiveness of countermeasures taken to address the root cause(s)- Improve your ability to Contribute to Your Company’s Problem-Solving System- To capture and Organize Information Needed to Complete a 5P Worksheet- Have an overview of the critical points for a Problem-Solving System.
Key Topics CoveredThis course explores the following subjects in depth:- 5 Principles for problem-solving- Problem-solving defined- 14 discovery questions, 5W2H notes- How to create a problem statement- 3A method- Cause “Lifecycle”- Data collection and analysis- Containment actions required- Investigating past problem history- Guidelines for brainstorming- Cause and effect diagrams- Questioning to the void- Applying and documenting countermeasures- Understanding FMEA’s and RPN’s as affected by countermeasures.
What the Course Offers– Experiential learning setting- Opportunity to learn from others while applying the concepts in a risk-free environment- Comprehensive training exercise covering all aspects of problem-solving- Complete set of materials including participant guide
What Attendees Are Saying:
“I’m new to the job; this class helped me to build a system for looking at problems.”
“The book has a lot of good reference points to refer back to when doing exercises.”
“I work in maintenance and deal with equipment failures daily. This will help considerably at my job.”
Please note: All classes are priced and billed exclusively in U.S. dollars, regardless of location, due to the nature of exchange rate fluctuation and the need to offer a stable ticket price.
Eventbrite will charge a fee per ticket purchased. Eventbrite service fee: 2.5% of the ticket cost plus $0.99 per ticket sold in U.S. dollars.